We have gathered the most frequently asked questions while shopping online at MUNTHE.com. However, if you are still not able to find a satisfying answer, please do not hesitate to contact our customer service by either phone +45 33 32 00 12 or email shop@munthe.com.
All listed prices already include European VAT/TAX. No extra costs will be added on our end. However, if you live outside of the EU additional taxes or custom fees may be applied by the authorities in your country. You will be responsible for paying those.
Please see our SIZE GUIDE.
Once your order is completed, you will receive an order confirmation by email. Make sure to check your spam filter in case you have not received the email.
You will receive another email from us once your order is packed and sent. This email will inform you of a 'track and trace' number, alongside the shipping service used to deliver your package. You can always check your order status on the the order page on your account page.
It is not possible to change an already existing order. Therefore, you have to cancel the existing order, after which we will refund the amount used in the transaction. Afterward, you will be able to make a new order with the desired items.
It is always possible to cancel an order as long as it has not been shipped yet. In order to do so, just reply to the email you received containing your order confirmation. Only if the order has not yet been shipped is it possible to cancel it. If it has been sent you will have to send it back or deny receipt.
You can pay by most payment methods at munthe.com - including: Dankort, Visa, Mastercard, MobilePay, Apple Pay, Google Pay and PayPal, as well as Shop Pay. The amount will be deducted from your account once the item is ready for dispatch. On MUNTHE.COM we encrypt all your card information with SSL (Secure Socket Layer) protocol. This means that any unauthorized persons will not read your card number or other information during the transaction with PBS.
Please see our SHIPPING AND DELIVERY page.
We always strive to deliver your order as soon as possible. You will typically receive your order within 1-3 business days in Denmark and within 3-5 business days outside of Denmark.
However, keep in mind that GLS does not deliver packages on weekends and holidays. Orders placed on Fridays after 11 AM will be sent the following Monday.
Yes. No problem. Orders placed at EN.MUNTHE.COM will be processed in € (Euros). Orders made at MUNTHE.COM, our Danish site, will be processed in DKK.
How to return your item:
Visit OUR RETURN PORTAL before sending your item(s) back. Have your order number (e.g. EN12345) and your email address ready, as you will need them.
Once you have registered your return online and stated the reason you are sending the item(s) back, you will receive an email with return instructions.
Send your parcel to the address specified in the email.
Upon receiving your return order, it typically takes 1-2 days before you receive the money back on the same card you used for the payment.
You are always welcome to return a purchase from MUNTHE.com in our flagship store in Copenhagen. Please note that the store will not be able to refund your payment, directly. You will typically receive the refund within 3-4 business days after your return. The payment is returned to the same means of payment used for the order.
Yes, you can easily buy a gift card at MUNTHE.com. The giftcard will be sent via email and can either be delivered to you right away or to the recipient, including a personal message from you, at a time of your choosing. Shop Giftcards
As a customer, you are of course entitled to your warranty on any products that have errors or on any omissions that were present when the item was received. Complaints are valid for 2 years after the date of purchase and includes fabrication and material defects. Any discrepancy between MUNTHE and the customer is subject to Danish law.
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